Shipping & Returns

Do you ship products interstate or to regional WA?
We sure do.  We can arrange a fast quote using an external freight broker and provide this to you within 24 hours.  All regional & interstate online customers will be provided with a follow-up email or phone call to confirm the shipping fee.  Your payment won’t be processed until you provide confirmation.

Can my item be delivered to a PO Box?
We are unable to deliver to a PO Box. Please ensure you provide a residential or business address during check out.

Does Someone Need To Be Home To Accept Delivery?
We prefer someone to be available to accept delivery to ensure safe arrival of your items.  Alternatively, you can provide an Authority to Leave in the comments section during the online checkout process.  We provide a door-to-door delivery service, which includes delivery to inside the front door.  Our delivery service does not include carrying items up stairs, elevators or removal of packaging.

When will I receive my items?
You can nominate a delivery date during the online ordering process.  We generally deliver between 11am & 2pm and will call you 30 mins prior to arrival as part of our standard delivery service.  For interstate or regional customers, you will be provided with an ETA & tracking number.

How Much Is Delivery?
We have a flat shipping rate of $39 for the majority of the Perth metro area.   This is for a one man service.  Items requiring a two man service to the Perth metro area will be a minimum of $69.  Heavier items such as concrete tables attract additional fees.  We cannot ship concrete tables interstate currently.  Our flat shipping applies to the postcodes below.  If your postcode falls outside the below post code ranges, we will provide you with a freight estimate via email or phone. Our $39 flat rate shipping applies to the following post codes: 6000-6031, 6050 – 6054, 6057 – 6068, 6090 – 6111, 6121,  6147 – 6160, 6162 – 6167

Do you offer exchange or refund on your products?
We will happily provide a refund or credit on any faulty product within 12 months from your purchase date.  You will need to provide your online receipt as proof of purchase.  We don’t provide a refund or credit for Change of Mind.