FAQ’s

General

Do you have a showroom where we can view & try your products?
We have recently relocated to a larger showroom warehouse in O’Connor for customers to view our range of products.  We are located at 78 Forsyth Street, O’Connor WA.

Can I pick up my order from your O’Connor showroom?
Yes.  Just select the pick up option during the checkout stage of your online order & indicate in the comments sections the date you wish to pick up your order & we will email you a confirmation of your pick up request.

How do I place an order for products that are out of stock?
We would encourage you to send us an email enquiry on the item you are interested in and we will advise you of the likely timeframe of availability.

How can I contact someone if I have a question about my online order?
Please send us an email enquiry to info@sittingprettyfurniture.com.au or via our online form in Contact Us and we will respond within 24 hours.  Alternatively, contact us on 9314 2821.

Are you open to commercial clients?
All our products are available to the general public as well as commercial customers.

What’s the difference in height between a “bar” stool and a “kitchen bench” stool? According to industry standards, a kitchen bench is 90cm from floor to bench.   A kitchen bench stool is approximately 65cm from floor to top of seat.  A traditional bar stool is 75cm from floor to top of seat to accommodate an 110cm bar table.  All our gas lift stools are suitable for both kitchen bench & bar table.

Do products arrive assembled?
Some of our chairs & stools are pre-assembled in their boxes, some we will pre-assemble for you (more complex items) & some require some basic assembly by you.  We can delivery items boxed upon request.  Tables are delivered flat packed.  We can assemble tables on site (Perth based orders) for an additional fee.

Do your products come with a warranty?
All our products come with a 12 month warranty.  Please retain your online receipt as proof of purchase.

Payment

Can I Pay For My Order Upon Delivery?
Unfortunately we are unable to offer payment upon delivery as our drivers are not equipped to receive payments.  Full payment is required before your order is dispatched.

If I don’t want to pay by credit can, can I pay via direct deposit?
Yes, direct deposit is available.  Please select the Bank Transfer option as your payment method when in the Checkout stage of your purchase.

Will I be supplied with a Tax Invoice?
The Order Confirmation email that you receive when you place an online order will have attached a tax invoice. If you have lost your invoice we will be happy to email you a new one. Simply email our sales team on info@sittingpretty.com.au  with your request.  In store customers will be provided with an electronic &/or paper copy of their tax invoice.

Is It Safe To Make Credit Card Payments Online?
The Sitting Pretty website is SSL certified by SecureTrust.

Delivery

Do you ship products interstate or to regional WA?
We sure do.  We can arrange a fast quote using an external freight broker and provide this to you within 24 hours.  All regional & interstate online customers will be provided with a follow-up email or phone call to confirm the shipping fee.  Your payment won’t be processed until you provide confirmation.

Can my item be delivered to a PO Box?
We are unable to deliver to a PO Box. Please ensure you provide a residential or business address during check out.

Does Someone Need To Be Home To Accept Delivery?
We prefer someone to be available to accept delivery to ensure safe arrival of your items.  Alternatively, you can provide an Authority to Leave in the comments section during the online checkout process.  We provide a door-to-door delivery service, which includes delivery to inside the front door.  Our delivery service does not include carrying items up stairs, elevators or removal of packaging.

When will I receive my items?
For Perth customers, you can nominate a delivery date during the online ordering process.  We generally deliver between 11am & 2pm and will call you 30 mins prior to arrival as part of our standard delivery service.  For interstate or regional customers, you will be provided with an ETA & tracking number.

How Much Is Delivery?
We have a flat shipping rate of $39 for the majority of the Perth metro area.   This is for a one man service.  Items requiring a two man service to the Perth metro area will be a minimum of $69.  Heavier items such as concrete tables attract additional fees.  We cannot ship concrete tables interstate currently.  Our flat shipping applies to the postcodes below.  If your postcode falls outside the below post code ranges, we will provide you with a freight estimate via email or phone. Our $39 flat rate shipping applies to the following post codes: 6000-6031, 6050 – 6054, 6057 – 6068, 6090 – 6111, 6121,  6147 – 6160, 6162 – 6167

Returns and Exchanges

Do you offer exchange or refund on your products?
We will happily provide a refund or credit on any faulty product within 12 months from your purchase date.  You will need to provide your online receipt as proof of purchase.  We don’t provide a refund or credit for Change of Mind.