FAQ’s

General

Can you ship products interstate or to regional WA?
At this point in time, we deliver mainly to the Perth metropolitan area.  However, for regional & interstate destinations, we can arrange a fast quote using an external freight broker and provide this to you within 24 hours.

Do you have a showroom where we can view & try your products?
We have recently relocated to a larger showroom warehouse in O’Connor for customers to view our range of products.  We are located at 78 Forsyth Street, O’Connor.

Can I pick up my order from your O’Connor showroom?
Yes.  Just select the pick up option during the checkout stage of your online order & indicate in the comments sections the date you wish to pick up your order & we will email you a confirmation of your pick up request.  Please allow up to 48 hours for all pick up orders.

How do I place an order for products that are out of stock?
We would encourage you to send us an email enquiry on the item you are interested in and we will advise you of the likely timeframe of availability.

How can I contact someone if I have a question about my online order?
Please send us an email enquiry to info@sittingprettyfurniture.com.au or via our online form in Contact Us and we will respond within 24 hours.  Alternatively, contact us on 6162 9356.

Are you open to commercial clients?
All our products are available to the general public as well as commercial customers.

What’s the difference in height between a “bar” stool and a “kitchen bench” stool? According to industry standards, a kitchen bench is 90cm from floor to bench.   A kitchen bench stool is approximately 65cm from floor to top of seat.  A traditional bar stool is 75cm from floor to top of seat to accommodate an 110cm bar table.  All our gas lift stools are suitable for both kitchen bench & bar table.

Do products arrive assembled?
All Perth based online orders for chairs or stools are delivered assembled.  We can delivery items boxed upon request.  Tables are delivered flat packed.  We can assemble tables on site (Perth based orders) for an additional fee.

Do your products come with a warranty?
All our products come with a 12 month warranty.  Please retain your online receipt as proof of purchase.

Payment

Can I Pay For My Order Upon Delivery?
Unfortunately we are unable to offer payment upon delivery as our drivers are not equipped to receive payments.  Full payment is required before your order is dispatched.

If I don’t want to pay by credit can, can I pay via direct deposit?
Yes, direct deposit is available.  Please select the Bank Transfer option as your payment method when in the Checkout stage of your purchase.

Will I be supplied with a Tax Invoice?
The Order Confirmation email that you receive when you make an order is a valid Australian Tax Invoice. If you have lost your invoice we will be happy to email you a new one. Simply email our sales team on sales@sittingpretty.com.au  with your request.

Is It Safe To Make Credit Card Payments Online?
The Sitting Pretty website is SSL certified by Trustwave.

Delivery

Can my item be delivered to a PO Box?
We are unable to deliver to a PO Box. Please ensure you provide a residential or business address during check out.

Does Someone Need To Be Home To Accept Delivery?
We require someone to be available to accept delivery to ensure safe arrival of your items. For your convenience, we recommend having your order sent to your work address if being at home during business hours is not an option. We provide a door-to-door delivery service, which includes delivery to inside the front door.  Our delivery service does not include carrying items up stairs, elevators or removal of packaging.  If you are happy for us to leave your order unattended, please provide us with an authority to leave in the comments section of your online order.

When will I receive my items?
You can nominate a delivery date during the online ordering process.  We generally deliver between 11am & 2pm and will call you 30 mins prior to arrival as part of our standard delivery service.

How Much Is Delivery?
We have a flat shipping rate of $39 for the majority of the Perth metro area.   Please refer to our postcodes below for more details.  If your postcode falls outside the below post code ranges, we will provide you with a freight estimate via email or phone.Our $39 flat rate shipping applies to the following post codes:6000-6031, 6050 – 6054, 6057 – 6068, 6090 – 6111, 6121,  6147 – 6160, 6162 – 6167

Returns and Exchanges

Do you offer exchange or refund on your products?
We will happily provide a refund or credit on any faulty product within 12 months from your purchase date.  You will need to provide your online receipt as proof of purchase.