Q: Can my item be delivered to a PO Box?
A: We are unable to deliver to a PO Box. Please ensure you provide a residential or business address during check out.
Q: Does Someone Need To Be Home To Accept Delivery?
A: We require someone to be available to accept delivery to ensure safe arrival of your items. For your convenience, we recommend having your order sent to your work address if being at home during business hours is not an option. We provide a door-to-door delivery service, which includes delivery to inside the front door. Our delivery service does not include carrying items up stairs, elevators or removal of packaging. If you are happy for us to leave your order unattended, please provide us with an authority to leave in the comments section of your online order.
Q: When will I receive my items?
A: You will receive an email within 24 hours of your order to let you know of expected delivery time and date. If you order over a weekend, you will receive an email notification regarding delivery by close of business the subsequent Monday. Generally speaking, North of the River deliveries will occur between 9:00am to 1:00pm and South of the River deliveries from 1:00pm to 5:00pm each week day. We attempt to deliver your items (if in stock) within 1 to 4 working days of your order. Please email us if you require urgent delivery and we will attempt to accommodate this.
Q: How Much Is Delivery?
A: We have a flat shipping rate of $29 for the majority of the Perth metro area. Please refer to our postcodes below for more details. If your postcode falls outside the below post code ranges, there will be a $39 outer metro delivery fee or if you live in regional WA or interstate, we will email you a shipping quote.
Our $29 flat rate shipping applies to the following post codes:
6000-6031, 6050 – 6054, 6057 - 6068, 6090 – 6111, 6121, 6147 – 6160, 6162 – 6167